Event details

Description

Part of the leadership journey involves recognising when a difficult conversation needs to take place and approaching that conversation constructively and confidently

What are the benefits?

Participants will be able reflect on some difficult conversations and equip themselves to prepare for and manage those conversations more effectively.

Attendance of this workshop supports the following Leadership Framework behaviours, through the perspectives of Personal & Team Leadership:
• Build Capability & Promote Accountability
• Are Emotionally & Socially Intelligent
• Enable Resilience and Wellbeing
• Create a Safe Environment

Topics covered include:

• Understand the importance of addressing difficult conversations promptly and effectively.
• Learn practical techniques for managing emotions and maintaining professionalism.
• Explore Transactional Analysis (TA) as a framework to improve communication in challenging situations.
• Gain confidence in resolving conflicts and fostering positive outcomes.

Who should attend?

Colleagues with existing management responsibility or aspiring managers

Course Documents

https://livecoventryac.sharepoint.com/:u:/r/sites/staff-TheLeadershipandManagementHub/SitePages/Management-Foundations-Phase-4-Difficult-Dialogues-and-HRPolicy.aspx?csf=1&web=1&e=eEiwAJ