Event photo

Practical Skills for Managers - Module 6 - Dealing with difficult conversations

Event type

Management & Leadership Development

Event bookings can only be created between

21/05/2019 - 20/09/2019

Seats in waiting list


Course Documents



Suzanne Roberts, Sharlene St Claire & externals


Part of the leadership journey involves recognising when a difficult conversation needs to take place and approaching that constructively and confidently. Please note that by booking onto this module, we assume that you are currently leading others or managing managers and that you have discussed your attendance with your line manager.

What are the benefits?

Participants will be able reflect on the interpersonal dynamics of difficult situations, and equip themselves using models to prepare for and manage those conversations more effectively.

Topics covered include:

• Identify what makes some conversations difficult
• Theory and models of interpersonal communication
• Planning, preparing and conducting the conversation
• Dealing with barriers and keeping the conversation on track

Who should attend?

Individuals that lead others and those that manage managers

Occasions for this event

Details about the occasions for this event is shown below. To add or edit occasions click on edit event to the right.

Occasion(s) Weekday Location Location status
Confirmed19/09/2019 10:00 - 16:00 Thursday TechnoCentre Room CC1.4 Confirmed