Practical Skills for Managers - Module 6 - Dealing with difficult conversations
Management & Leadership Development
Event bookings can only be created between
21/05/2019 - 20/09/2019
Suzanne Roberts, Sharlene St Claire & externals
Part of the leadership journey involves recognising when a difficult conversation needs to take place and approaching that constructively and confidently. Please note that by booking onto this module, we assume that you are currently leading others or managing managers and that you have discussed your attendance with your line manager.
What are the benefits?
Participants will be able reflect on the interpersonal dynamics of difficult situations, and equip themselves using models to prepare for and manage those conversations more effectively.
Topics covered include:
• Identify what makes some conversations difficult
• Theory and models of interpersonal communication
• Planning, preparing and conducting the conversation
• Dealing with barriers and keeping the conversation on track
Who should attend?
Individuals that lead others and those that manage managers
Occasions for this event
Details about the occasions for this event is shown below. To add or edit occasions click on edit event to the right.
|19/09/2019 10:00 - 16:00
||TechnoCentre Room CC1.4