Event details

Description

Part of the leadership journey involves recognising when a difficult conversation needs to take place and approaching that constructively and confidently. Please note that by booking onto this module, we assume that you are currently leading others or managing managers and that you have discussed your attendance with your line manager.

What are the benefits?

Participants will be able reflect on the interpersonal dynamics of difficult situations, and equip themselves using models to prepare for and manage those conversations more effectively.

Topics covered include:

• Identify what makes some conversations difficult
• Theory and models of interpersonal communication
• Planning, preparing and conducting the conversation
• Dealing with barriers and keeping the conversation on track

Who should attend?

Individuals that lead others and those that manage managers